Managing Your Cart
Before placing an order, you can add or remove products and change quantities in your cart.
Please review all order details carefully before making payment and confirming your order.
No Cancellation After Order Placement
Once an order has been successfully placed through the Pitanga Foods website, anit cnot be cancelled.We do not provide cancellation of confirmed orders, including orders that have not yet been dispatched.
Changes to Confirmed Orders
Once an order has been placed, changes to the products, quantities, pack sizes or other order details may not be possible. If there is an issue with the delivery information provided, please contact the Pitanga Foods team as soon as possible. We cannot guarantee that changes can be made once order processing has begun.
Refunds & Replacements
The inability to cancel an order is separate from our Refund & Replacement Policy. As stated in our Refund & Replacement Policy, eligible refund or replacement requests are limited to applicable cases such as receiving an expired product or a product different from the one ordered, subject to the conditions of that policy. Opened or used products are not eligible for refund or replacement, subject to applicable law.
Marketplace Orders
Orders placed through third-party marketplaces, quick-commerce platforms or retailers are governed by the cancellation policies of the respective platform.
Pitanga Foods does not control the cancellation or order-management systems of third-party platforms.
Contact Pitanga Foods
For questions regarding an order placed directly through the Pitanga Foods website, please contact the Pitanga Foods team with your order number and relevant details.
For orders placed through an external marketplace or retailer, please contact the respective platform for order-related assistance.